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    FAQs

    Shipping/Returns

    Tani Australia ships worldwide. Please be aware packages may be subject to additional taxes and duties at the port of entry of various countries outside of Australia.

    We do our best to ensure a quick and smooth delivery with our international freight partners, however we don’t take any responsibility for delays and extra fees which may be applied via customs and duty offices in other countries. If you are unsure of the charges that may apply in your country, please contact your local customs office for more information.

    For more information visit our delivery page here.

    You can return products (excluding underwear and sale) for a full refund providing the below conditions are satisfied:

    - Must be returned in original condition with all tags attached and in original packaging.
    - Not have been worn, washed, soiled or altered in any way.

    Please send back your garment/s to our Melbourne office with the invoice indicating which items you have returned to:
    1st Floor, 269 Carlisle St, Balaclava VIC 3183

    Please email support@taniaustralia.com with your order number as the subject of the email if you have any questions.

    Tani Australia does not cover the cost of return postage or insurance. We highly recommend using a post service with a tracking number.

    Tani Australia cannot be held liable for garments that are lost or damaged in the return process.

    No, unfortunately once your order has been confirmed online it can’t be altered.

    Please contact our customer service team by emailing support@taniaustralia.com

    Please include your order number so that we can address any issue as quickly as possible.

    Product Information

    Our entire Women’s Collection is made from TENCEL™ Micro Modal Air, which consists of 100% natural fibres derived from Austrian beech wood. The botanic origin of the fibres means that our products are biodegradable and compostable. This eco-friendly fabric is breathable, lightweight and unfavourable for bacterial growth. 

    We use only Lenzing TENCEL™ fibres as they are the industry leader in sustainable production, leading to less energy usage and water pollution.

    Tani Australia was launched in 2004 by husband and wife duo Paul and Lisa. With over 25 years of design experience in the fashion industry, Tani Australia has evolved from purely underwear base pieces to an extensive collection of ongoing, outwear basic styles. Over 95% of styles on the Tani Australia site are designed in St Kilda, Melbourne for our fabulous  diverse market. We work closely in collaboration with our Hong Kong based Tani Family to continually evolve with leading fabric suppliers and create new global designs.

    The Micro Modal Air thread we use is finer than silk, therefore we strongly advise to take special care of your Tani favourites. By following the steps below, you can enjoy that famous soft Tani feeling for longer.

    - Cold/warm wash with similar colours
    - Gentle hand wash cycle
    - Air dry flat 
    - Iron or steam inside out on low to medium heat

    For more information visit our care guide page here.

    Our current and past collections over 15 years are quite extensive, so many styles have been deleted or reinvented with better features. 

    We are happy to direct you to a new style based on your favourite or search our warehouse for a hidden gem.

    Please send us a request to support@taniaustralia.com