Yes. All items purchased as part of our Warehouse & Sample Sale are final sale and cannot be returned or exchanged. This also applies to items that are already discounted or marked down.
Please check the product description and sizing information carefully before placing your order.
Can I return or exchange an item if I choose the wrong size?
No.As all Warehouse & Sample Sale purchases are final sale, we are unable to offer returns or exchanges for incorrect sizing or change of mind.
We recommend checking the sizing information carefully before ordering.
What condition are Warehouse & Sample Sale items in?
All Warehouse & Sample Sale items are sold as-is in good condition with no faults.
Can I use a discount code on Warehouse & Sample Sale items?
No. Discount codes cannot be used with Warehouse & Sample Sale items or other marked-down items.
Will any additional discounts be applied at checkout?
No. Warehouse & Sample Sale prices are as marked, and no further discounts will be applied at checkout.
I recently purchased an item that is now included in the sale. Can you refund the difference?
We are unable to honour Warehouse & Sample Sale pricing on items purchased more than 24 hours before the sale begins.
Are all Tani Australia products included in the Warehouse & Sample Sale?
No. The Warehouse & Sample Sale includes selected products and styles only. Not all Tani Australia products will be available at Warehouse & Sample Sale pricing.
How long will my order take to process?
Due to the high volume of orders expected during the Warehouse & Sample Sale, please allow up to 3 weeks for your order to be processed.
Our small but mighty team will be working hard to prepare and dispatch orders as quickly as possible, and we really appreciate your patience during this busy period.
Will I receive tracking information when my order is dispatched?
Once your order has been dispatched, you will receive your usual shipping confirmation and tracking information.
Can I contact Customer Service about my order?
Of course. Our Customer Service team is here to help. Due to the increased number of orders and enquiries during the sale, please allow up to 3 business days for a response.
Our team may receive a much higher volume of enquiries than usual during the Warehouse & Sample Sale. Please allow up to 3 business days for us to get back to you. We appreciate your patience while our team works through each enquiry.
What should I check before placing my order?
Before checking out, we recommend double-checking your selected style, colour and size, as Warehouse & Sample Sale purchases are final and cannot be returned or exchanged.
